Refund policy
At Hush Bra, we want you to feel confident with your purchase. If something isn't right, we're here to help.
30-Day Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unworn, unused, and in its original condition; free from marks, odors, makeup, deodorant, or other signs of wear; and returned with original tags and packaging where applicable.
For hygiene reasons, items that have been worn, washed, or used cannot be returned.
Wrong Size or Change of Mind
We understand that finding the right bra size online can sometimes be difficult.
If you ordered the wrong size or simply changed your mind, please contact us within 30 days of delivery. Approved returns must meet the conditions above.
Unless the item is faulty or we sent you the incorrect product, return shipping costs are the customer's responsibility.
Damaged, Faulty or Incorrect Items
If your Hush Bra arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at hello@hushbra.com.
Please include your order number and clear photos of the item and packaging so we can resolve the issue quickly.
If your claim is approved, we'll arrange an appropriate replacement or refund at no additional cost to you.
How to Request a Return
Before returning anything, please contact us at:
hello@hushbra.com
Include your order number and reason for the return.
Please do not send your order back to the address shown on your shipping package. Returns must be authorized first, and we will provide the appropriate return instructions and return address.
Items returned without prior authorization may not be accepted.
Refunds
Once an approved return has been received and inspected, we'll notify you of the outcome.
Approved refunds will be issued to your original payment method. Your bank or card provider may take additional time to process and display the refund.
Original shipping charges, where applicable, are non-refundable unless the product was faulty, damaged, or incorrectly supplied.
Cancellations and Order Changes
We begin processing orders quickly. If you need to cancel or change your order, contact us as soon as possible at hello@hushbra.com.
We'll do our best to accommodate your request, but once an order has entered fulfillment or shipped, we may be unable to cancel or modify it.
Final Sale Items
Items specifically marked Final Sale are not eligible for change-of-mind returns. This does not affect any rights you may have regarding faulty, damaged, or incorrectly supplied products.
Contact Us
For any questions regarding your order, return, or refund, contact:
Hush Bra Customer Support
hello@hushbra.com
We aim to make every Hush Bra purchase straightforward and will work with you to resolve any genuine issues as quickly as possible.